Sherif Khairallah

For years, the Interactive Voice Response (IVR) system has been the gateway to customer service, striving for efficiency but often leading to frustration. We've all been there: navigating endless menus, repeating information, and hunting for the elusive "press 0 for operator." But imagine a better alternative— and it is not chatbots or visual IVRs (or IVVR) with touch screen menus, as many hesitate to switch from voice interaction to typing, which remains cumbersome. I'm referring to Agentic...

Imagine combining the power of GenAI for conversation analysis with Agentic AI capabilities like handling routine inquiries end-to-end without human intervention and automating complex multi-step interactions and tasks, such as booking appointments, raising complaints and creating leads. The answer is “ Magic ”. We can build tons of workflow like a fully automated predictive engagement process, including predictive AI dialer capabilities, that enhances outbound campaign effectiveness and...

According to recent reports, a significant majority of data, analytics, and IT executives have indicated that they are experiencing...